💰 Our Refund Policy
Pro-rated Refunds for Annual Subscribers Only
Yearly subscribers receive pro-rated refunds when they cancel. Monthly subscribers can cancel anytime to stop future billing.
1. Eligibility for Refunds
Annual Subscriptions
Annual Slick Invoices Pro subscribers are eligible for pro-rated refunds when they cancel their subscription. The refund amount is calculated based on the unused portion of your annual subscription.
Monthly Subscriptions
Monthly subscribers are not eligible for refunds. When you cancel a monthly subscription, you'll continue to have access to Pro features until your next billing date, after which your account will be downgraded to the free plan.
✅ Eligible for Pro-rated Refunds
- Annual Pro subscribers who cancel their subscription
- Billing errors or incorrect charges (any subscription type)
- Accidental duplicate subscriptions (any subscription type)
- Technical issues preventing service use for extended periods
❌ Not Eligible for Refunds
- Monthly subscribers (except for billing errors)
- Accounts with evidence of abuse or violation of terms
- Chargebacks filed without contacting our support first
- Free plan users (no payment to refund)
2. Refund Timeline
⏰ What to Expect (Annual Subscribers)
Day 1:
Contact support with cancellation/refund request
Day 2-3:
Support team calculates pro-rated refund amount
Day 4-7:
Refund processed through Stripe
Day 5-10:
Refund appears in your bank account/card
Processing Time: Refunds typically appear in your account within 5-10 business days, depending on your bank or card issuer.
3. Types of Subscriptions
| Subscription Type |
Price |
Refund Policy |
Prorated? |
| Monthly Pro |
$9.00/month |
No refunds (service continues until next billing) |
No |
| Annual Pro |
$90.00/year |
Pro-rated refund for unused months |
Yes |
| Free Plan |
$0.00 |
Not applicable |
N/A |
Pro-rated Calculation: For annual subscribers, we calculate your refund based on complete unused months. For example, if you cancel 4 months into your annual subscription, you'll receive a refund for the remaining 8 months.
4. How to Request a Refund
📧 Cancellation and Refund Process
2
Provide Information
Include your email address and subscription type (monthly or annual)
3
Confirmation
We'll confirm your cancellation and calculate any refund amount (annual subscribers only)
4
Receive Refund
Annual subscribers: Refund appears in original payment method within 5-10 business days
Monthly subscribers: Service continues until next billing date, then downgrades to free plan
5. Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using Slick Invoices for an extended period, we'll work to resolve the issue first. If we cannot resolve it satisfactorily, we may offer compensation regardless of your subscription type.
Billing Errors
If you've been charged incorrectly due to a system error, we'll refund the incorrect amount immediately, regardless of your subscription type or when the charge occurred.
Duplicate Charges
Accidental duplicate subscriptions will be refunded promptly upon notification, regardless of subscription type or timing.
Extraordinary Circumstances
In cases of extreme hardship or extraordinary circumstances, we may consider refund requests outside our normal policy on a case-by-case basis.
6. What Happens After Cancellation
Account Status: After cancellation, your account will return to the free plan (3 invoices per month) at the end of your current billing period.
Monthly Subscribers:
- Immediate: Cancellation confirmed, billing stops
- Until next billing date: Pro features remain active
- After billing date: Account downgrades to free plan
- Data: No data is lost - you can still use the free plan
Annual Subscribers:
- Immediate: Pro features are disabled upon refund processing
- Data: No data is lost - you can still use the free plan
- Re-subscribing: You can upgrade again anytime
7. Cancellation vs. Refund
| Subscription Type |
What Happens When You Cancel |
Money Back? |
Service Access |
| Monthly Pro |
Billing stops, service continues until next billing date |
No refund |
Until next billing date |
| Annual Pro |
Pro-rated refund processed |
Yes, for unused months |
Immediate termination |
Important for Annual Subscribers: When you cancel and receive a pro-rated refund, your Pro access ends immediately. Make sure to download any important invoices or data before requesting cancellation.
8. Chargebacks and Disputes
Please Contact Us First: Before filing a chargeback with your bank, please contact our support team. We can often resolve issues faster and more efficiently than the chargeback process.
If you file a chargeback:
- Your account will be immediately suspended
- We'll provide documentation to your bank showing the charge was legitimate
- The chargeback process can take 30-90 days
- Additional fees may apply from your bank
Better Alternative: Email us first - we typically resolve cancellation and refund requests within 24-48 hours.
9. Legal and Regulatory
Consumer Rights
This refund policy doesn't limit any statutory rights you may have under consumer protection laws in your jurisdiction.
Dispute Resolution
If you're not satisfied with our response to your refund request, you may have additional rights under your local consumer protection laws.
Governing Law
This refund policy is governed by the laws of South Dakota, United States.
10. Policy Updates
We may update this refund policy from time to time. Changes will be effective immediately upon posting. We'll notify users of significant changes by:
- Email notification to active subscribers
- Notice on our website
- Updated "Last modified" date
Our Commitment: We're committed to fair treatment and transparency. Annual subscribers receive pro-rated refunds, while monthly subscribers can cancel anytime to stop future billing.